Privacy Policy
Privacy Policy
Last updated: September 2026
Windy Ridge Woodwork respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, why we collect it, how we use it and the rights you have in relation to your personal information.
1. Who We Are
Windy Ridge Woodwork is a UK-based woodworking business based in Rugby, Warwickshire.
Business name: Windy Ridge Woodwork
Email: windyridgewoodwork@gmail.com
Website: www.windyridgewoodwork.co.uk
For privacy enquiries, please contact us using the email address above.
2. Information We Collect
Depending on how you interact with Windy Ridge Woodwork, we may collect information such as:
your name;
email address;
telephone number, where provided;
billing and delivery address;
order details;
payment-related information;
information you provide when making a bespoke enquiry;
photographs or other information you voluntarily provide as part of a commission;
communications between you and Windy Ridge Woodwork; and
information about how you use our website.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Your Information
We may collect information when you:
place an order through our website;
contact us by email;
submit a contact or commission enquiry;
request information about a product;
subscribe to marketing communications, where offered;
interact with our website; or
communicate with us through social media.
4. How We Use Your Information
We may use your information to:
process and fulfil orders;
arrange delivery;
communicate with you about your order;
respond to enquiries;
provide customer support;
manage returns, refunds and complaints;
discuss and fulfil bespoke commissions;
maintain appropriate business and financial records;
improve our products and website;
protect our business against fraud or misuse; and
send marketing communications where you have given the appropriate consent or where otherwise permitted by law.
We will not use your personal information for purposes that are incompatible with the purposes described here without providing appropriate information or obtaining consent where required.
5. Lawful Bases for Processing
Depending on the circumstances, we may process your personal information because:
Contract
We need certain information to process and fulfil an order or provide a service you have requested.
Legal obligation
We may need to retain or use information to comply with legal, accounting or regulatory obligations.
Legitimate interests
We may use information where necessary for legitimate business purposes, provided those interests do not override your rights and interests.
This may include maintaining business records, preventing fraud, responding to enquiries and improving our services.
Consent
Where required, we will ask for your consent before using your information for a particular purpose, such as certain marketing communications.
Where processing is based on consent, you can withdraw your consent at any time.
6. Payment Information
Payments made through our website may be processed by third-party payment providers.
Windy Ridge Woodwork does not normally need to see or store your complete payment card details.
Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.
7. Delivery Information
When you place an order, we may need to provide relevant information, such as your name, address and contact details, to delivery providers so that your order can be delivered.
We only provide information that is reasonably necessary for delivery.
8. Service Providers
We may use trusted third-party providers to operate aspects of our business and website.
Depending on the services we use, these may include providers of:
website hosting and ecommerce services;
payment processing;
delivery services;
email services;
accounting services;
website analytics;
email marketing; and
website security.
These providers may process personal information on our behalf where necessary to provide their services.
We will take reasonable steps to ensure that personal information is handled appropriately.
9. Bespoke Commissions and Photography
If you submit a bespoke commission enquiry, we may retain the information you provide so that we can assess and discuss your proposed project.
Where you give us permission to photograph your completed commission, photographs may be used on our website, portfolio and social media.
We will not knowingly publish identifiable photographs of you, your family or your home without your permission.
10. Marketing
If you choose to subscribe to marketing communications from Windy Ridge Woodwork, we may use your email address to send information about products, launches, commissions, news or other relevant updates.
You can unsubscribe from marketing communications at any time.
You can also contact us directly at:
11. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly, including functions such as shopping baskets, checkout and security.
Other cookies may be used for purposes such as analytics, remembering preferences or marketing.
Where consent is required, we will ask for it before placing non-essential cookies on your device.
You can manage cookies through your browser and, where applicable, the cookie settings provided on our website.
12. How Long We Keep Your Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer where required by law, for example for accounting, tax or legal purposes.
The length of time information is retained will depend on the type of information and why we need it.
13. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
14. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our business, fulfil orders, process payments, arrange delivery, maintain accounts or provide website services.
We may also disclose information where required by law or where necessary to protect our legal rights.
15. Your Rights
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
ask for access to information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete information where there is no longer a lawful reason for us to retain it;
ask us to restrict how we use your information;
object to certain types of processing;
withdraw consent where processing is based on consent; and
receive certain personal information in a portable format.
Some of these rights are subject to legal exceptions.
If you wish to exercise any of your rights, please contact:
We may need to verify your identity before responding to certain requests.
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about making a complaint is available from the ICO.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page.
We recommend checking this page occasionally to make sure you are aware of any changes.
18. Contact
If you have any questions about this Privacy Policy or how Windy Ridge Woodwork handles your personal information, please contact:
Windy Ridge Woodwork
Rugby, Warwickshire, UK
Email: windyridgewoodwork@gmail.com