Terms Of Service
Terms & Conditions
Last updated: September 2026
Welcome to Windy Ridge Woodwork.
These Terms & Conditions apply to purchases made through the Windy Ridge Woodwork website and explain the terms on which we sell our handmade products and provide bespoke woodworking services.
By placing an order through our website, you agree to these Terms & Conditions.
1. About Windy Ridge Woodwork
Windy Ridge Woodwork is a UK-based woodworking business based in Rugby, Warwickshire.
Business name: Windy Ridge Woodwork
Email: windyridgewoodwork@gmail.com
Website: www.windyridgewoodwork.co.uk
Our products are handmade in small quantities or made to order. Because we work with natural hardwoods, every piece has its own character.
2. Our Products
We create handmade hardwood chopping and serving boards, furniture, home décor and bespoke wooden pieces.
As wood is a natural material, variations in colour, grain, knots, figuring, texture and natural markings are to be expected. These differences are part of the character of a handmade wooden product and are not considered defects.
No two pieces of timber are identical, and the finished product may differ slightly from photographs shown on the website.
Colours may also appear slightly different depending on your screen or device.
3. Made-to-Order Products
Many Windy Ridge Woodwork products are made to order.
Unless otherwise stated on the product page, please allow up to 2 weeks for dispatch.
We will make reasonable efforts to meet the estimated dispatch timeframe. If circumstances arise that are likely to cause a significant delay, we will contact you.
4. Bespoke and Personalised Products
Some products can be customised according to your requirements.
This may include changes to dimensions, timber species, design, layout, personalisation or other agreed specifications.
Once you have approved the agreed specifications, we will use these as the basis for producing your piece.
Because genuinely bespoke or personalised products are made specifically for you, the standard 14-day change-of-mind cancellation right may not apply where the relevant legal exception applies.
This does not affect your statutory rights where a product is faulty, damaged or not as described.
5. Prices
All prices displayed on our website are in pounds sterling (£).
The price payable is the price displayed when you place your order, except where there has been an obvious pricing error.
Any applicable delivery charges will be shown before you complete your purchase.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Your order will only be accepted once payment has been successfully received and we have confirmed your order.
7. Order Acceptance
After placing an order, you will receive an order confirmation by email.
We reserve the right to decline or cancel an order where there is a genuine reason to do so, including where:
a product is unavailable;
there has been an obvious pricing or description error;
we cannot obtain the required materials;
we are unable to fulfil the order; or
we reasonably suspect fraudulent activity.
If we cancel an order after payment has been received, we will provide a full refund.
8. Delivery
Delivery options and costs will be displayed during checkout where applicable.
We aim to dispatch orders within the timeframe stated on the relevant product page.
Unless a different delivery period has been agreed, applicable consumer law generally requires goods purchased online to be delivered without undue delay and within 30 days.
Once an order has been dispatched, responsibility for delivery rests with the delivery provider, although we will assist with any reasonable delivery queries or issues.
9. Delivery Damage
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, please contact us and provide photographs of the product and packaging.
We will investigate the issue and, where appropriate, arrange a repair, replacement, refund or other appropriate remedy.
Nothing in these Terms & Conditions affects your statutory rights.
10. Returns and Your Right to Cancel
For standard, non-personalised products purchased online, you generally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason.
If you wish to cancel an order, please contact us at:
You will normally then have a further 14 days to return the goods.
Returned items should be securely packaged and returned in a condition that allows them to be inspected.
Where the law requires a refund, we will refund the relevant amount within the applicable legal timeframe.
We will normally refund the cost of standard delivery. If you selected a more expensive delivery option, we are not required to refund the additional amount.
Bespoke and personalised products
The standard 14-day change-of-mind cancellation right does not generally apply to goods that are made to the customer’s specifications or clearly personalised, where the relevant legal exception applies.
This does not affect your statutory rights where a bespoke product is faulty, damaged or not as described.
11. Faulty, Damaged or Incorrect Products
We take care to inspect every product before it leaves our workshop.
If you believe your product is faulty, damaged, significantly different from its description or you have received the wrong product, please contact us.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy under consumer law.
Your statutory rights are not affected by these Terms & Conditions.
12. Natural Timber and Product Care
Wood is a natural material and can change over time.
Changes in colour, small amounts of movement and other natural changes can occur as timber responds to its surrounding temperature and humidity.
These characteristics are normal for genuine hardwood products.
You should follow the care instructions supplied with your product.
Unless specifically stated otherwise, wooden products should not be:
placed in a dishwasher;
submerged in water;
left soaking;
exposed to excessive heat; or
exposed to prolonged extreme changes in temperature or humidity.
Failure to follow the supplied care instructions may cause damage to the product.
This does not affect your statutory rights where a product is faulty.
13. Bespoke Commissions
We may accept enquiries for completely bespoke woodworking commissions.
Submitting a commission enquiry does not guarantee that Windy Ridge Woodwork will accept the project.
If we agree to undertake a commission, we will confirm the proposed design, materials, price, payment arrangements and estimated timeframe before work begins.
Unless otherwise agreed, commissions require a 50% deposit before work begins, with the remaining balance payable upon completion and before delivery or collection.
Any significant changes requested after work has begun may result in additional costs or changes to the agreed completion date.
14. Commission Cancellation
Because bespoke commissions involve purchasing materials and allocating workshop time specifically for your project, deposits may not be refundable where work has already commenced or materials have been purchased specifically for the commission, subject to your statutory rights.
If Windy Ridge Woodwork needs to cancel a commission before completion, we will contact you and agree an appropriate resolution, including refunding payments where appropriate.
15. Photography of Commissioned Work
With your permission, we may photograph completed commissioned pieces for use in our website, portfolio, social media and marketing.
We will not knowingly publish identifiable photographs of you, your family or your home without your permission.
If you do not wish us to photograph your commission, please let us know.
16. Intellectual Property
All photographs, written content, product designs, drawings, logos, branding and other original content on this website belong to Windy Ridge Woodwork or are used with permission.
You may not reproduce, copy, modify, distribute or commercially use this material without our prior written permission.
Purchasing a physical product does not transfer ownership of any intellectual property relating to its design.
17. Website Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, handmade products may vary and availability can change.
We reserve the right to update product descriptions, photographs, designs, prices and availability where reasonably necessary.
18. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Subject to the above, Windy Ridge Woodwork will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
19. Events Outside Our Control
We will not be responsible for delays caused by circumstances outside our reasonable control.
This may include severe weather, fire, flooding, significant disruption to delivery services, power failures, supplier problems or other circumstances that could not reasonably have been prevented.
We will make reasonable efforts to minimise any impact and keep you informed.
20. Privacy
We process personal information in accordance with our Privacy Policy.
Please see our Privacy Policy for information about how we collect, use and protect your personal information.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to your order will be the version in effect when you place your order.
Changes will not affect orders that have already been placed.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms & Conditions affects any mandatory rights or protections available to you under applicable consumer law.
23. Contact
If you have any questions, concerns or complaints about an order or these Terms & Conditions, please contact:
Windy Ridge Woodwork
Rugby, Warwickshire, UK
Email: windyridgewoodwork@gmail.com
We will always aim to resolve any issue fairly and as quickly as possible.